policies / terms + conditions
Payments & Deposits
Payments are submitted through the website ONLY! This is to ensure that your order is in queue, noted and done on time. All purchases under $400, must be paid in full. Any purchases over $400 require a non-refundable 50% deposit which is to be paid before your order is started. After your order is complete, you will need to submit the other half of the total to receive final items.
All projects are subject to a complete 100% non-refundable payment from client. Please understand that under no circumstance can a refund be given especially after work (including proofs) has been issued and/or labor has begun.
All artwork takes 10 -15 business days. This includes Logos, Flyers, Business Cards, Etc. Business days does NOT include weekends which makes the turnaround time about 3-4 weeks. If you need your logo in a rush, that is perfectly fine, rush fees are available. Rush fees on these items are 3-4 business days.
For website information, there is a website checklist in the menu at the top of the site and at very bottom of my website under quick links. Please refer to the document for everything I'll need in order to successfully complete your website.
Logos have a turnaround time of 10 - 15 business days. Final files are sent in the following formats: PNG, JPG, and PDF. All other files are sent upon request such as EPS, SVG, etc.
All communication shall be done strictly via email. I currently do NOT accept phone calls/phone consultations due to needing a paper trail.
K's Kreative Designs works consistently to get orders out. Please be advised there will be no constant contact once your order has been submitted or during the creation period of your design. THIS DOES NOT MEAN YOUR ORDER IS NOT BEING WORKED ON, OR HAS BEEN OVERLOOKED. If you have any questions about your order during this time, no problem, simply email firstname.lastname@example.org and we will be more than happy to respond. Orders are created faster and better when there are no constant interruptions.
It is imperative to have a vision of some sort for your brand. Please keep in mind that when you ask me to FREESTLYE, our visions may not match or align. This may lead to mupltiple revisions, and sometimes disagreements between the customer and I. It is best to have a least a small concept so that the designer has something to work with.
Please note this is ONLY for those who have ordered items that need to be shipped. Once you confirm the design of your product, it will then prepare for print and shipment. This means your product will be printed out, and looked over again in case of any mistakes. This could take about two days. If it is the weekend, your shipment will not be mailed out until the next business day.
Client must provide all information requested for a project in a timely manner. If there is a delay on your behalf, the completion date of your project changes. Clients must keep communication going and if more time is needed to gather information, that is to be discussed along with check-ins. We are aware that life happens, and unforeseen circumstances may occur, we just ask that you kindly notify us! After 45 days of no communication, there will be a $150 restart fee. After 90 days (3 months), your project is forfeited, and no refund shall be issued. Your entire project will come to a close!